Unused credits: request within 14 days
We sell one-time credit packs with no subscription or automatic renewal. You may request a full refund within 14 calendar days of purchase if the pack is entirely unused and none of its credits are reserved for an unfinished generation.
If part of a pack has been used, you may request a refund within the same period for its unused, unreserved purchased credits. The refund is based on the amount paid for that order multiplied by eligible credits divided by credits purchased, rounded up to the nearest cent and capped at the remaining unrefunded payment. Promotional or free credits have no cash refund value. Refunded credits are removed; the same credits cannot be refunded twice.
Failed or unfinished videos
Confirmed technical failures release reserved credits. A credit release is not a card refund. Processing or uncertain tasks remain under review; do not repeatedly submit the same request. We check the existing task and payment before calculating any refund.
Contact us if a completed video has a delivery problem. Include its task ID so we can check the video and help resolve the issue. Mandatory consumer rights continue to apply.
Request help
Email support@flamingofloatai.com from your purchase email. Include the order ID, purchase date and reason. Never send card details, passwords or verification codes. You do not need to buy another pack to get help.
We review requests manually. Approved refunds return to the original payment method; your bank or payment provider determines when the funds become visible. Pending tasks and existing refunds are checked so the same purchase is not compensated twice.
Your rights
This policy does not limit mandatory consumer rights, including remedies for faulty services or any applicable withdrawal rights. Acceptance of general terms alone is not treated as a waiver of those rights.